FAQ

If you have ever worried about the online privacy of your children or the loyalty of your employees, you should take a look at mSpy. A top tier application to track iPhone activities, mSpy provides top support to its customers. If you have any questions about the app and what it does, read through the most commonly asked questions below.

1. What is mSpy?

mSpy is an application that can be used to monitor an iPhone and all the activities that take place on it. It works in complete stealth and uploads the information you need to your online account.

You can monitor phone calls, text messages, email inbox, and the location of the phone of your child or an employee that you need to keep an eye on.

2. How Can I Start Using mSpy?

The first step is to install the application on the desired iPhone. For this step, you need to physically have access to the phone so that you can install the application on it. Once installed, you will not have to access the phone again and will receive all the information through your online account.

All it takes to install the application is 5-10 minutes and you can instantly start getting details of the activities taking place on the iPhone. And don’t worry, mSpy works in complete stealth and the owner of the phone won’t know that it’s even there.

3. Which Locations Does mSpy Work In?

mSpy is an iPhone monitoring software that uses the internet to send you what you wish to know about the phone’s usage. It doesn’t have anything to do with cellular networks or regions, which makes it a universal application. You can enjoy full functionality no matter where you are.

4. What iOS Versions Support mSpy?

mSpy is compatible with iOS versions 6-8.1.2. The best part about this software is that it runs both on jailbroken iPhones as well those which are not. There is a slight loss in functionality of course, but it still is a great solution for those looking to keep an eye on their children or employees.

If you are going to keep tabs on a device without jailbreak, you must have the iCloud credentials of the users. mSpy also lets you switch between its jailbreak and non-jailbreak versions after you have bought the software. Note that you will lose all recorded data when switching to the other version.

5. Can mSpy be caught?

mSpy is a software that runs in stealth mode on the iPhone to be monitored. It will never show any popups or notifications to the person whose phone is being monitored so it can’t be detected.

6. Is mSpy Legal to Use?

It is legal to monitor your underage children with mSpy or to monitor your employees that are using company owned devices at work. If an employee is using his or her device then it is your responsibility to inform them that they are being monitored.

mSpy is simply a tool that helps you monitor your employees or your children. You must be the judge of what is right and wrong. It is your duty to inform the person under tabs that they are being monitored. You should contact a legal counsel of your choice to get the right legal advice in the matter. In some cases, you may be required to gain proper legal consent from the person being monitored.

7. When do I need physical access to the device?

You only need to access the device physically once for 5-10 minutes when first installing mSpy. However, if you have opted for the mSpy version that works without jailbreak, and you have the iCloud login and password of the person to be monitored, you don’t need to access the device at all.

Whatever the case, physical access after the application has been installed is not needed at all. All the data that you require will be sent to your online Control Panel.

8. How do I uninstall mSpy?

It is easy to uninstall mSpy from the monitored device. Visit the Help section of your personal account in order to get more information.

9. How do I pay for mSpy?

mSpy offers multiple payment solutions to its users, including:

  • Visa, MasterCard
  • Eurocard
  • American Express
  • Postepay (Visa)
  • Dankort
  • JCB
  • Carte Bleue
  • Diners Club
  • Discover/Novus
  • Solo

10.  What if I’m not happy with mSpy?

If, for some reason, mSpy isn’t working for you then we encourage you to head over to our contact page and tell us what your problem is so we can help you. We offer a 10-day complete refund policy to our users who are not satisfied with the product.

11.  How regularly will I receive information?

If you have chosen the no-jailbreak version of the software, you can expect to receive updates when the device itself updates the information on iCloud. mSpy cannot extract information from a non-jailbroken device unless it updates its own activity.

On the other hand, the frequency of updates from a jailbroken device is in your complete control. You can opt to get updated as frequently as every 10 minutes if you want and mSpy will send you any activity logs it can track in those 10 minutes, provided that the device is connected to the internet. Note that a shorter update interval will cause a drop in battery life.

12.  How can I track multiple devices?

In order to track multiple devices, you will need to get individual subscriptions for each device. Alternatively, you can opt for the Business subscription and save up to 20% while monitoring up to 5 devices.

13.  Will jailbreak void warranty?

Jailbreaking is a risky process that voids the warranty of the iPhone. However, the process can be reversed by updating the iOS or by factory resetting the device.

14.  Will iTunes or iCloud show jailbreak?

When the device is connected to either of the two services, nothing is displayed regarding the jailbreak of the iPhone. All the applications will run in normal mode and nothing will be detected.

15.  How can I get technical help?

mSpy users with the Basic version have free access to e-mail support while those with Premium subscriptions have the added support for live chat assistance.

If these don’t prove to be enough, you can opt for the Premium Support Service with a one-time payment of $12.99 which gets you phone support as well as a step-by-step walkthrough of the installation process and much more.